If any of the tests fails, it will suggest solutions. ![]() The application will run a series of diagnostic tests and help you set up a new profile. If the Microsoft Support and Recovery Assistant cant fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support. After downloading the application to a Windows computer, sign in with your Cornell account and select the issue you want help with. The Microsoft Support and Recovery Assistant works by running tests to figure out whats wrong and offers the best solution for the identified problem. Outlook keeps saying "Trying to connect." or "Disconnected"Īccording to Microsoft, the Microsoft Support and Recovery Assistant for Office 365 can help automatically diagnose and fix a range of Outlook problems. ![]() Shared mailboxes or shared calendars don't work. Primarily focusing on Outlook for Windows at this time, the assistant can help sort out problems like: Support providers who assist people with troubleshooting email problems may want to investigate the Support and Recovery Assistant for Office 365, recently launched by Microsoft.
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